1. Appointment & Cancellation Policy
Booking: Appointments can be made online, by phone, or in person.
Cancellation: Clients must cancel or reschedule at least 24 hours in advance to avoid a cancellation fee (e.g., 50% of service cost).
No-Shows: Clients who miss an appointment without notice may be charged the full service price.
Late Arrivals: Arriving more than 15 minutes late may result in a shortened service or rescheduling.
2. Health & Safety Policy
Sanitation: All tools are sterilized, and disposable items are single-use.
Illness: Clients showing signs of infection (fungal nails, open wounds, contagious illnesses) may be refused service.
Allergies: Clients must inform technicians of any allergies (e.g., acrylic, gel, polish).
Ventilation: Proper ventilation is maintained for chemical treatments.
3. Payment & Refund Policy
Accepted Payments: Cash, credit/debit cards, and digital payments
Deposits: Some services may require a deposit (e.g., bridal packages).
Refunds: No refunds on services rendered, but concerns will be addressed within **48 hours** for corrections.
Gratuity: Tips are appreciated but never mandatory.
4. Customer Conduct Policy
Respectful Behavior: Rude, aggressive, or inappropriate behavior will not be tolerated.
Children Policy: Children under 12 must be supervised; some services may have age restrictions.
6. Product & Service Guarantee
Quality Assurance: If a client experiences issues (e.g., chipping, lifting) within 3–7 days, a fix may be offered at no charge.
Product Brands: Only high-quality, reputable brands are used.
7. Privacy Policy
-Client information (contact details, payment info) is kept confidential and not shared with third parties.
8. Special Accommodations
Pregnant Clients: Certain services (e.g., acrylics) may be modified for safety.
Disabilities: The salon strives to be accessible; clients should notify staff of any needs in advance.