Our Salon Policies
1. Appointment & Cancellation Policy
- Booking: Appointments can be made online, by phone, or in person.
- Cancellation: Clients must cancel or reschedule at least 24 hours in advance to avoid a cancellation fee (e.g., 50% of service cost).
- No-Shows: Clients who miss an appointment without notice may be charged the full service price.
- Late Arrivals: Arriving more than 15 minutes late may result in a shortened service or rescheduling.
2. Health & Safety Policy
- Sanitation: All tools are sterilized, and disposable items are single-use.
- Illness: Clients showing signs of infection may be refused service.
- Allergies: Clients must inform technicians of any allergies.
- Ventilation: Proper ventilation is maintained for chemical treatments.
3. Payment & Refund Policy
- Accepted Payments: Cash, credit/debit cards, and digital payments.
- Deposits: Some services may require a deposit.
- Refunds: No refunds on services rendered, but concerns will be addressed within 48 hours.
- Gratuity: Tips are appreciated but never mandatory.